第1篇 知名外资银行ithelpdesk&admin岗位职责职位要求
职责描述：
工作内容：
本地支持
branch support
进行日常硬件设备维护工作，软件安装、卸载及问题处理；
support daily hardware maintenance， software installation， uninstall and troubleshooting.
2、协助终端用户的技术支持工作；
assistance for end user technical support.
3、提供电脑及it设备的支持服务；
provide end user pc and it equipment support services.
4、实时响应及处理终端用户的问题和服务请求；
respond and handle end user question and service request in real-time.
5、管理各类软硬件及固定资产的维护；
manage all kinds of hardware and software， as well as inventory maintenance.
6、协助维护服务器、电话语音系统、网络及安全系统或其它it设备；
assist in server maintenance， voice system， network and security system or other it equipment.
7、遵照公司事件管理、问题管理、变更管理和信息安全政策执行信息技术支持服务；
to provide it support service comply with company incident， problem， change management and information security policies requirement.
8、负责定期对硬件基础设施的晨检、巡检及事故上报；
responsible for regular morning check and on-site inspection of hardware infrastructure and accident report.
9、协助数据备份及介质管理；
assist in data backup and backup media management(including both onsite and offsite backup tapes).
10、协助本地it项目的部署和实施；
assist in local it project deployment and implementation.
11、提供本地应用系统的技术支持，以及银行内部系统的搭建、安装、测试；
provide technical support services to local application system， as well as internal systems roll out， installation and test.
12、与各部门协作各项工作；
well coordination work with various departments in the bank.
13、将问题重新定位到适当的资源；
to identify the problem and assign to appropriate support team/resource.
14、信息技术设备的库存管理；
it equipment inventory management.
15、协助公司员工进行本地监管应用系统的用户帐户管理，包括用户帐户创建，解锁，密码重置，权限修改，删除，定期用户帐户和授权批复列表再认证等工作；
support company staff for user id administration work for local banking system including user id create， unlock， password reset， profile modification， delete， regular id and approver matri_ recertification and enquiry service.
岗位要求：
- 供应商服务必须遵守cbrc it外包风险管理指南；
- 英语书面ok，口语能力可以略微放宽
- 2年左右的相关银行行业工作经验；具有团队主管经验优先考虑
- 对工作具有高度的热情；
- 具有独立完成工作的能力；
- 具有高度容忍度；
- 无重大操作失误；
- 熟悉终端用户支持；
-vendor service must be able to comply with cbrc it outsourcing risk management guideline.
-proficiency in written and spoken english and mandarin
-at least 3 year working e_perience in related industry.
- good command of english and mandarin
- high energy and enthusiasm / compulsion to do whatever it takes to reach a successful outcome
- passionate about teaming for results / ability to work independently
- high tolerance for ambiguity
-team lead e_perience will be a plus
-no serious user complaints
-no significant operating mistake
-proficiency in end user support
岗位要求：
学历要求：不限
语言要求：不限
年龄要求：不限
工作年限：2年经验
第2篇 知名外资银行ithelpdesksupport岗位职责职位要求
职责描述：
工作内容：
本地支持
branch support
1、进行日常硬件设备维护工作，软件安装、卸载及问题处理；
support daily hardware maintenance， software installation， uninstall and troubleshooting.
2、协助终端用户的技术支持工作；
assistance for end user technical support.
3、提供电脑及it设备的支持服务；
provide end user pc and it equipment support services.
4、实时响应及处理终端用户的问题和服务请求；
respond and handle end user question and service request in real-time.
5、管理各类软硬件及固定资产的维护；
manage all kinds of hardware and software， as well as inventory maintenance.
6、协助维护服务器、电话语音系统、网络及安全系统或其它it设备；
assist in server maintenance， voice system， network and security system or other it equipment.
7、遵照公司事件管理、问题管理、变更管理和信息安全政策执行信息技术支持服务；
to provide it support service comply with company incident， problem， change management and information security policies requirement.
8、负责定期对硬件基础设施的晨检、巡检及事故上报；
responsible for regular morning check and on-site inspection of hardware infrastructure and accident report.
9、协助数据备份及介质管理；
assist in data backup and backup media management(including both onsite and offsite backup tapes).
10、协助本地it项目的部署和实施；
assist in local it project deployment and implementation.
11、提供本地应用系统的技术支持，以及银行内部系统的搭建、安装、测试；
provide technical support services to local application system， as well as internal systems roll out， installation and test.
12、与各部门协作各项工作；
well coordination work with various departments in the bank.
13、将问题重新定位到适当的资源；
to identify the problem and assign to appropriate support team/resource.
14、信息技术设备的库存管理；
it equipment inventory management.
15、协助公司员工进行本地监管应用系统的用户帐户管理，包括用户帐户创建，解锁，密码重置，权限修改，删除，定期用户帐户和授权批复列表再认证等工作；
support company staff for user id administration work for local banking system including user id create， unlock， password reset， profile modification， delete， regular id and approver matri_ recertification and enquiry service.
岗位要求：
-供应商服务必须遵守cbrc it外包风险管理指南；
-英语书面ok，口语能力可以略微放宽
- 2年左右的相关银行行业工作经验；具有团队主管经验优先考虑
-对工作具有高度的热情；
-具有独立完成工作的能力；
-具有高度容忍度；
-无重大操作失误；
-熟悉终端用户支持；
-vendor service must be able to comply with cbrc it outsourcing risk management guideline.
-proficiency in written and spoken english and mandarin
-at least 3 year working e_perience in related industry.
- good command of english and mandarin
- high energy and enthusiasm / compulsion to do whatever it takes to reach a successful outcome
- passionate about teaming for results / ability to work independently
- high tolerance for ambiguity
-team lead e_perience will be a plus
-no serious user complaints
-no significant operating mistake
-proficiency in end user support
薪资福利：月薪9-14k+5天年假，补医保，入职体检，员工活动等等
岗位要求：
学历要求：不限
语言要求：不限
年龄要求：不限
工作年限：1-3年
第3篇 外资银行it技术支持（数据迁移）岗位职责职位要求
职责描述：
duties & responsibilities:
trade platform users technical setup (for china only)
·migration and setup users in trade platforms
·work with project team in users migration ， project progress and status tracking
·ongoing technical issue management and resolution
client servicing
·communicate with users on migration to new platform
·e_ecution of documentation
·handling users inquiries， routing and tracking of user’s inquiries to all appropriate parties
·user training
·distribution of token to users
·tracking and management of token
·work closely with project team in user migration ， project progress and status tracking
e_perience / requirements:
strong client interaction skills
e_cellent written and oral communication skills
communication skills (customer， clients， colleagues)
teamwork， interpersonal skills， team player with strong influential skill that can motivate other team members
ability to work confidently and independently under pressure and work persistently
proactive and self-motivated learner to find solutions around different issues/scenarios and provide feedback for improvement
basic technical knowledge / background
able to handle multiple tasks
strong attention to detail
supplier finance knowledge (a plus)
薪资福利：月薪7-8k+5天年假，补医保，入职体检，员工活动等等
ps：该岗位为6个月合同，根据情况续签
工作地点：2号线陆家嘴附近
岗位要求：
学历要求：不限
语言要求：不限
年龄要求：不限
工作年限：1年经验
